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Navigating the Intersection of Remote Work and Workers' Compensation

The advent of COVID-19 prompted significant shifts in the labor landscape, notably the transition to remote work. As this trend persists, employers and their insurance carriers face an array of challenges in managing workers' compensation claims. This article examines the implications of remote work on workers' compensation defense and outlines potential strategies to address these novel challenges.

Remote Work: A New Normal

Remote work has become an integral part of the modern work culture. While this shift provides flexibility, it also blurs the lines of traditional workplace boundaries. As the line between personal and professional spaces becomes increasingly blurred, issues around workers' compensation claims in this new setting pose critical legal and practical questions.

Compensability of Remote Work-Related Injuries

Central to these concerns is determining compensability for injuries occurring in a home-office setting. Traditionally, injuries occurring at work are generally compensable under workers' compensation laws. However, remote work complicates matters by introducing personal space as a professional environment. Thus, distinguishing between personal and work-related injuries becomes a daunting task, complicating both claim filing and defense.

Evaluating the 'Course and Scope' of Employment in Remote Work

The fundamental question arises whether an injury occurring at a home office falls within the 'course and scope' of employment. The extent to which an injury is work-related may depend on factors like whether the injury occurred during work hours, whether the activity was inherently tied to the worker’s job, and whether the employer derived a benefit from the activity during which the injury occurred.

Claim Investigation in the Remote Work Environment

Investigating a claim in a remote work environment can be challenging for employers and their insurers. Traditional investigation techniques might not be fully effective in a remote work setting, and privacy concerns may limit an employer's ability to investigate. Hence, insurance companies need to adapt and develop new strategies to investigate remote work-related claims effectively.

Evolving Case Law and Legislative Changes

Remote work has prompted several court decisions concerning workers' compensation. In Illinois, the burden of proof remains with the employee to show that the injury arose out of and in the course of employment. However, ambiguities persist as the Commission continues to grapple with the nuanced question of what constitutes a work-related injury in the context of remote working. Thus, insurance companies and their defense counsel must stay updated on evolving case law and legislation in this domain.

Practical Strategies for Defense Counsel

In response to these challenges, employers may consider the following strategies:

  1. Clear Remote Work Policies: Employers should establish comprehensive remote work policies that define work hours, designated workspaces, and safety guidelines.

  2. Employee Training: Employees should be trained on workplace safety in the home-office setting.

  3. Documentation: Encourage employees to document their work-related tasks, which could be crucial in a claim investigation.

  4. Active Communication: Regular check-ins can help ensure that employees are following safety guidelines and can help in documenting the work environment.


The surge in remote work has added a new layer of complexity to workers' compensation claims. As we navigate this new terrain, it is essential to adapt and develop strategies that can effectively manage these emerging challenges. While the road ahead is complex, the insurance defense community has a critical role to play in shaping the response to this shift in work culture. Despite the uncertainties, one thing remains clear: the evolution of the workplace demands a corresponding evolution in our approach to workers' compensation defense.


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